Please arrive at least 10 minutes before your scheduled appointment time. Arriving late may reduce the amount of time available for your scheduled service, and the full service price may still apply.

Cancellation Policy

Appointments may be canceled or rescheduled without charge when at least 24 hours' notice is provided.

Cancellations made less than 24 hours before the scheduled appointment may be subject to a charge of the full price of the scheduled service.

No-Show Policy

If you do not cancel your appointment 24 hours before your scheduled appointment and do not arrive for your scheduled appointment, the full price of the scheduled service may be charged to the payment method on file.

Therapist Satisfaction & Refund Policy

Your comfort and satisfaction are important to us. If you are uncomfortable with your therapist or feel that the therapist is not a good fit for you, please notify us within the first 15 minutes of your session.

When available, CHABA will be happy to offer a different therapist. If you notify us within the first 15 minutes of treatment and request a refund, CHABA may issue a refund based on the circumstances.

No refunds will be issued after 15 minutes of treatment.

CHABA reserves the right to refuse or discontinue service when appropriate.